Custom-Made Clothing Return and Exchange Policy

1. Non-Returnable and Non-Exchangeable:

Custom-made clothing, including personalized sizes, embroidery, or any specific modifications, is non-returnable and non-exchangeable, unless there is a manufacturing defect.

2. Original Condition Requirement:

If the item has a defect or fault that affects its quality or does not match the requested specifications, the customer is entitled to request a return or exchange after defect verification.

3. Defect Reporting Timeframe:

Any defects or issues must be reported within 3 business days from the date of receipt.

4. Product Inspection:

The product will be inspected to confirm the reported defect before approving a return or exchange request.

5. No Changes After Approval:

Once the design or measurements are approved by the customer prior to production, return or exchange requests due to changes in personal preference after production will not be accepted.

6. Refund Policy:

If a return is approved due to a defect, the refund will be processed using the same payment method within 7 business days.